Shipping policy

Shipping Policy

Thank you for visiting and shopping at The Skin Flora. Below are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in your shipment, we will notify you via email.

Shipping Time & Delivery Estimates

  • Domestic Shipping (U.S. and local):
    Delivery typically takes 3 to 7 business days.

  • International Shipping (from China):
    Orders shipped from our warehouse in China usually take 10 to 14 business days to arrive.
    Delays may occur due to customs clearance or logistics issues.

Shipping costs will be calculated and shown at checkout.

Shipment Confirmation & Tracking
You will receive a shipping confirmation email with your tracking number(s) once your order is shipped. Tracking details may take up to 24 hours to update.

Customs, Duties, and Taxes
The Skin Flora is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility.

Customer Support Policy

All customer service inquiries are handled via inbox only.
We do not offer phone support at this time.

Please contact us by sending an email to info.pleeds@gmail.com, and we will respond as soon as possible.

Thank you for your understanding and support!